Contact Umugano Cottage
The fastest way to reach us is email — we answer every enquiry by hand, usually within two hours during Rwandan daylight. For same-day questions, a phone call gets you a human at reception.
To book a cottage
Send us an email with your check-in and check-out dates, the number of guests, and which cottage type interests you (Standard, Deluxe, or Family). We'll come back with availability and pricing in RWF and USD. No account needed, no third-party booking site.
For directions and drive times
See our getting here page for full directions from Kigali, drive times to Akagera and Lake Muhazi, and public bus options. If you'd like us to arrange a transfer, mention it in your enquiry.
For a game drive or activity booking
We work with a small group of licensed guides for Akagera National Park and Lake Muhazi. Let us know your dates and interests when you enquire and we'll coordinate with them directly. You pay them on the day.
Postal address
Umugano Cottage
Kayonza District
Eastern Province
Rwanda
Enquire in one click
Skip the email — use the enquiry form on our home page.
Open the enquiry form →Quick answers
How quickly will I hear back?
Enquiries received during Rwandan daylight hours (6 AM – 8 PM CAT) get a reply within about two hours. Overnight enquiries are answered first thing the next morning.
Do you speak English, French, Kinyarwanda?
All three, plus a little Swahili. Kinyarwanda is our first language.
Can you help plan the rest of my trip?
Absolutely. Tell us what you'd like to see — Akagera, Lake Muhazi, the Eastern Province cultural sites — and we'll help you build a workable itinerary.